What is the check-in and check-out policy at Hard Rock Hotel Cancun?
Check-in is at 15:00 and check-out is by 12:00.
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Hard Rock Hotel Cancun
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Key details
About the Hotel
Boulevard Kukulcan Km 14.5 Hotel Zone,
Cancun,
Mexico,
Quintana Roo
- Near relaxing sandy beaches
Perfect
8.1
7.5
4.4
4.6
Loved by guests
"We had an amazing lagoon view room that captured the Cancun sunset amazingly, we had an amazing bubble bath and great room service and spectacular attention."
"The beach was not rocky or full of sea weed like other areas around Cancun."
"The resort had a schedule full of plans every single hour of the day for the 5 days we were there."
Featuring car rentals, as well as 24-hour front desk assistance and late check-out, the fine 5-star Hard Rock Hotel Cancun is about 5 minutes on foot from Playa - Beach. Positioned within a 2-km distance of the white - sand Playa Marlin Beach, the beachfront hotel provides a banquet hall, making it perfect for gatherings.
Location
The impressive hotel is located in the centre of Cancun approximately a 15-minute ride from the night Coco Bongo Club and approximately a 10-minute ride from the excavated El Rey Archaeological Zone Mayan Ruins. Also, an own beach is around 100 metres from the first-class Hard Rock Cancun.
Rooms
Certain rooms overlook the sea.
Eat & Drink
The Mexican restaurant in the accommodation offers lunch options, while in the pizza restaurant guests can eat something for dinner. The restaurant serves Mexican cuisine for lunch and dinner. There is also a swim-up bar. You can enjoy an Asian cuisine in the Zen located right around the corner from Hard Rock Hotel Cancun.
Leisure & Business
Leisure options include water slides and various recreational opportunities along with chargeable facilities like a gym and a sauna. This Cancun hotel features a spacious outdoor pool with a water slide, as well as a wellness area and a full-service spa. With a tennis court, guests can stay fit at the Hard Rock Cancun.
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Select your room type
The hotel provides many room choices—family rooms, doubles, and pet-friendly suites—with breakfast, free cancellation, and special offers
Deluxe Double Room
2 persons
40 m²
2 Double beds
Shower
Bathtub
room details
Deluxe King Room
2 persons
40 m²
1 King-size bed
Shower
Bathtub
room details
Deluxe King Ocean View Classic
2 persons
40 m²
1 King-size bed
Ocean view
Shower
Bathtub
room details
Rock Royalty Ocean View King
2 persons
40 m²
1 King-size bed
Ocean view
Shower
Bathtub
room details
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Rates & availability calendar
See current prices and availability for your chosen dates!
Local transport and travel tips
Overview of transport options available
Facilities
Hotels feature amenities designed to keep both you and your pet comfortable
General
- Non-smoking rooms
- Free Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Billiard tables
- Table tennis
- Yoga class
Services
- Paid airport shuttle
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
Business
- Meeting/ Banquet facilities
Children
- Cots
- Babysitting/Child services
- Children's buffet
- Children's pool
- Water slides
- Children's play area
- Kids club
- Game room
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Infinity pool
- Beach access
- Beach umbrellas
- Sun loungers
- Karaoke
- Live entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Facial
- Treatment room
- Beauty treatment
- Body wraps
- Back massage
- Full body massage
- Pool with view
- Shallow end
- Make up services
Room features
- Wi-Fi in rooms
- Air conditioning
- Mini-bar
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
At Hard Rock Hotel Cancun, a symphony of culinary delights awaits, featuring a medley of authentic cuisines and inviting atmospheres designed for families and food lovers alike. From vibrant Mexican fare to comforting Italian dishes, every meal is an opportunity to savor exquisite flavors.
Zen
Asian cuisine
Ambiance
Family-friendly with a tranquil setting
Key Offerings
Offers expertly prepared dishes that showcase traditional Asian flavors, inviting guests to indulge in a fine dining experience.
Reservation
Recommended
Breakfast and Dinner
Ciao
Italian cuisine
Ambiance
Family-friendly atmosphere with traditional decor
Key Offerings
Features a diverse menu of Italian classics, including handmade pastas and pizzas, making it perfect for casual family meals.
Reservation
Not needed
Breakfast, Lunch, and Dinner
Frida
Mexican cuisine
Ambiance
Family-friendly with traditional Mexican decor
Key Offerings
Delight in a range of authentic Mexican dishes, from hearty breakfasts to vibrant lunch and dinner options, all in a warm and inviting atmosphere.
Reservation
Not needed
Breakfast, Lunch, and Dinner
Pizzeto
Pizza
Ambiance
Family-friendly, casual dining
Key Offerings
Dive into a selection of delicious pizzas, perfect for lunch or dinner, ensuring a relaxed dining experience for all ages.
Reservation
Not needed
Lunch and Dinner
Toro
Steakhouse
Ambiance
Family-friendly environment, elegant and inviting
Key Offerings
Embrace classic steakhouse fare with expertly cooked steaks, perfect for a satisfying dinner.
Reservation
Recommended
Dinner only
Hotel location
Boulevard Kukulcan Km 14.5 Hotel Zone,
Cancun,
Mexico,
Quintana Roo
Map view
Boulevard Kukulcan Km 14.5 Hotel Zone,
Cancun,
Mexico,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
2.0
km
Landmark
Avenida Kukulkan
1.7
km
Landmark
Backstage Theatre
1.2
km
Mall
Luxury Avenue
1.5
km
Beach
Playa Marlin
2.0
km
Aquarium
Interactive Aquarium
2.3
km
Mall
Kukulcan Mall
1.6
km
Beach
Playa Delfines
3.4
km
Landmark
Dolphinaris Cancun
910 m
Mall
Kukulcan Plaza
1.5
km
Landmark
Museo Sensorial del Tequila
1.5
km
Museum
Museo Subacuatico de Arte
1.9
km
Landmark
Aquaworld
730 m
Night club
H Roof
910 m
Shopping Area
Luxury Avenue Cancun
1.5
km
Landmark
Extreme Games Cancun
1.0
km
Museum
Cancun Wax Museum
2.4
km
Landmark
San Miguelito
2.1
km
Event hall
Oasis Arena
1.3
km
Landmark
El Rey Archaeological Zone
3.4
km
Landmark
Luxury Avenue Shopping Mall
1.3
km
Landmark
Playa Ballenas
1.4
km
Landmark
Underwater Museum NO MUSEO
1.7
km
Landmark
Marlin Beach
1.7
km
Landmark
Yamil Lu'um Archeological Site
2.6
km
Landmark
Scorpion's Temple ruins
2.6
km
Museum
MUSA Underwater Museum
1.8
km
Nearby
Cancun Golf Club at Pok Ta Pok
230 m
Beach
Playa - Beach
350 m
Restaurants
Vicente Asador De Brasa
800 m
Blvd Kukulcan Km 12
Gustino Italian Grill
380 m
Blvd. Kukulcan Km 14. 5 Lote 40-A Zona Hotelera
Nebbiolo Ristorante
370 m
Blvd. Kukulcan Km. 14.5 Lote 38
The Blue Water Grill
350 m
Blvd. Kukulcan Km. 14.5 Zona Hotelera
Olio
360 m
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
Porfirio's Cancun
930 m
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
Harry's
910 m
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Hard Rock Hotel
210 m
Boulevard Kukulcan Km 14.5
Ciao
210 m
At the Hard Rock Hotel
Sedona Grill
400 m
Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5
Secrets The Vine Cancun
350 m
Boulevard Kukulcan Km 14.5 Lote 38
Sacbe Beach Shack
390 m
Mz. 53
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
All visitors are offered a buffet breakfast for a fee.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are allowed on request.
Year renovated:
2012
Number of floors:
12
Number of rooms:
502
Former name
Cancun Palace
FAQs
About Hard Rock Hotel Cancun
How far is Hard Rock Hotel Cancun from Cancún International Airport?
The hotel is 16 km from Cancún International Airport, approximately a 21-minute drive.
What are the on-site dining options at Hard Rock Hotel Cancun?
The hotel features five restaurants, including Frida, which serves Mexican cuisine, and Pizzeto for lunch.
Does Hard Rock Hotel Cancun offer a spa?
The hotel provides a full-service spa offering massages, facials, and body treatments.
What is the distance from Hard Rock Hotel Cancun to Kukulcan Plaza?
The hotel is located 2 km from Kukulcan Plaza.
What recreational activities are available at Hard Rock Hotel Cancun?
Guests can enjoy activities like billiards, table tennis, tennis, a kids' club, and evening entertainment.
Is free Wi-Fi available at Hard Rock Hotel Cancun?
Yes, free Wi-Fi is available throughout the hotel.
What room amenities does Hard Rock Hotel Cancun provide?
Rooms include air conditioning, a flat-screen TV, minibar, and a private bathroom with a shower.
What nearby restaurants can guests find around Hard Rock Hotel Cancun?
Nearby restaurants include Ciao (0.5 km), Olio (0.5 km), and Secrets The Vine Cancun (0.5 km).
Does Hard Rock Hotel Cancun have a fitness center?
Yes, the hotel has a fitness center available for guests.
Is parking available at Hard Rock Hotel Cancun?
Free private parking is available on-site without the need for a reservation.
What kid-friendly amenities does Hard Rock Hotel Cancun offer?
The hotel features a children's pool, kids' club, children's buffet, and babysitting services.
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