What is the check-in and check-out policy at Hard Rock Hotel Cancun?
Check-in is at 15:00 and check-out is by 12:00.
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Hard Rock Hotel Cancun
367US$
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Key details
About the Hotel
Boulevard Kukulcan Km 14.5 Hotel Zone,
Cancun,
Mexico,
Quintana Roo
- Near relaxing sandy beaches
Great
8.0
7.6
4.2
4.5
Loved by Hard Rock Hotel Cancun guests
"We had an amazing lagoon view room that captured the Cancun sunset amazingly, we had an amazing bubble bath and great room service and spectacular attention."
"The beach was not rocky or full of sea weed like other areas around Cancun."
"The resort had a schedule full of plans every single hour of the day for the 5 days we were there."
Situated about 5 minutes on foot from Playa - Beach, the fine 5-star Hard Rock Hotel Cancun offers a sun terrace with a jacuzzi. The smoke-free hotel offers a banquet hall and sits 3.3 km from the excavated El Rey Archaeological Zone Mayan Ruins.
Location
The Interactive Aquarium Cancun is within 25 minutes' walk of the impressive hotel, while within a few blocks of the Extreme Games Cancun this place. Pampering its guests with wellness experiences, the Dolphinaris Cancun is 950 m from the Hard Rock Hotel Cancun.
The nearby entertainment attractions of Cancun include the dinner theater "Backstage Theatre", which is just 1.2 km away.
Rooms
The 502 rooms are allergy-free, and equipped with a flat-screen TV with satellite channels as well as a mini fridge bar and tea/coffee making equipment. Staying at Hard Rock Hotel Cancun, guests can enjoy views of the lagoon.
Eat & Drink
Serving Italian cuisine, Ciao restaurant also faces the ocean. The lounge bar is ideal for a relaxing drink. There is also a restaurant with different Asian dishes in the area.
Leisure & Business
At the accommodation you may pay for a gym and a sauna. The Hard Rock Hotel provides guests with private access to an exclusive beach with loungers, beach umbrellas, and towels. As part of its commitment to guest wellness, this Cancun hotel includes a gym area featuring yoga classes. A wellness centre and a full-service spa is sure to make for an excellent stay.
“This property certainly leans into its brand, offering themed experiences alongside Cancun's beachfront. Families should appreciate the dedicated spaces for both kids and teens. While some areas might show their age, the staff's attentiveness could make up for it.”
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Select your room type
The hotel provides many room choices—family rooms, doubles, and pet-friendly suites—with breakfast, free cancellation, and special offers
Triple Room
2 persons
40 m²
1 King-size bed
Shower
Bathtub
room details
Diamond Ocean View King
2 persons
40 m²
1 King-size bed
Shower
Bathtub
room details
Deluxe King Ocean View Classic
2 persons
40 m²
1 King-size bed
Shower
Bathtub
room details
King Room Sea View
2 persons
40 m²
1 King-size bed
Shower
Bathtub
room details
Show all roomsLess
Rates & availability calendar
See current prices and availability for your chosen dates!
Facilities
Hotels feature amenities designed to keep both you and your pet comfortable
General
- Non-smoking rooms
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Private beach
- Lift
- ATM/Cash machine
- Hairdresser
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Tennis court
- Golf course
- Billiard tables
- Table tennis
- Yoga class
Services
- Paid airport shuttle
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
- Snack bar
Business
- Meeting/ Banquet facilities
Children
- Cots
- Babysitting/Child services
- Children's buffet
- Children's pool
- Water slides
- Children's play area
- Kids club
- Game room
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Infinity pool
- Beach access
- Beach umbrellas
- Sun loungers
- Karaoke
- Live entertainment
- Sun terrace
- Garden area
- Spa & wellness centre
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Facial
- Treatment room
- Beauty treatment
- Body wraps
- Back massage
- Full body massage
- Pool with view
- Shallow end
- Make up services
Room features
- Air conditioning
- Mini-bar
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Media
- Flat-screen TV
- AM/FM alarm clock
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Dining Onsite
At Hard Rock Hotel Cancun, a symphony of culinary delights awaits, featuring a medley of authentic cuisines and inviting atmospheres designed for families and food lovers alike. From vibrant Mexican fare to comforting Italian dishes, every meal is an opportunity to savor exquisite flavors.
Zen
Asian cuisine
Ambiance
Family-friendly with a tranquil setting
Key Offerings
Offers expertly prepared dishes that showcase traditional Asian flavors, inviting guests to indulge in a fine dining experience.
Reservation
Recommended
Breakfast and Dinner
Ciao
Italian cuisine
Ambiance
Family-friendly atmosphere with traditional decor
Key Offerings
Features a diverse menu of Italian classics, including handmade pastas and pizzas, making it perfect for casual family meals.
Reservation
Not needed
Breakfast, Lunch, and Dinner
Frida
Mexican cuisine
Ambiance
Family-friendly with traditional Mexican decor
Key Offerings
Delight in a range of authentic Mexican dishes, from hearty breakfasts to vibrant lunch and dinner options, all in a warm and inviting atmosphere.
Reservation
Not needed
Breakfast, Lunch, and Dinner
Pizzeto
Pizza
Ambiance
Family-friendly, casual dining
Key Offerings
Dive into a selection of delicious pizzas, perfect for lunch or dinner, ensuring a relaxed dining experience for all ages.
Reservation
Not needed
Lunch and Dinner
Toro
Steakhouse
Ambiance
Family-friendly environment, elegant and inviting
Key Offerings
Embrace classic steakhouse fare with expertly cooked steaks, perfect for a satisfying dinner.
Reservation
Recommended
Dinner only
Hotel location
Boulevard Kukulcan Km 14.5 Hotel Zone,
Cancun,
Mexico,
Quintana Roo
Map view
Boulevard Kukulcan Km 14.5 Hotel Zone,
Cancun,
Mexico,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
1.9
km
Landmark
Avenida Kukulkan
1.7
km
Beach
Playa Delfines
3.3
km
Beach
Playa Marlin
2.0
km
Aquarium
Interactive Aquarium
2.3
km
Landmark
Backstage Theatre
1.2
km
Mall
Luxury Avenue
1.5
km
Landmark
Dolphinaris Cancun
910 m
Mall
Kukulcan Plaza
1.5
km
Museum
Museo Subacuatico de Arte
1.9
km
Mall
Kukulcan Mall
1.6
km
Landmark
El Rey Archaeological Zone
3.3
km
Landmark
Sea Passion Catamaran
610 m
Landmark
Aquaworld
770 m
Shopping Area
Luxury Avenue Cancun
1.5
km
Landmark
Cancun Tarpon Fishing
880 m
Landmark
Marina Sunrise Jungle Tours
890 m
Night club
H Roof
910 m
Landmark
Extreme Games Cancun
1.0
km
Museum
Cancun Wax Museum
2.4
km
Landmark
San Miguelito
2.1
km
Landmark
Pixtore Photography
1.2
km
Landmark
Manta Divers Cancun
1.2
km
Landmark
Museo Sensorial del Tequila
2.5
km
Landmark
Barracuda Marina
1.6
km
Nearby
Beach
Playa Ballenas
60 m
Cancun Golf Club at Pok Ta Pok
230 m
Beach
Playa - Beach
350 m
Mexico Maya Caribe
370 m
Club 91
580 m
Restaurants
Hard Rock Hotel
210 m
Boulevard Kukulcan Km 14.5
Ciao
210 m
At the Hard Rock Hotel
Zen
210 m
Boulevard Kukulcan Km 14.5
The Blue Water Grill
350 m
Blvd. Kukulcan Km. 14.5 Zona Hotelera
Secrets The Vine Cancun
350 m
Boulevard Kukulcan Km 14.5 Lote 38
Sedona Grill
400 m
Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5
Nebbiolo Ristorante
370 m
Blvd. Kukulcan Km. 14.5 Lote 38
Vicente Asador De Brasa
800 m
Blvd Kukulcan Km 12
Harry's
910 m
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Porfirio's Cancun
930 m
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
Sasi Thai
620 m
Blvd Kukulkan
Explore Cancun
Local Experiences
Mayan Museum of Cancun
25 minutes walking
Showcases ancient Mayan artifacts and exhibits. Insightful guided tours available.
Luxury Avenue
19 minutes walking
High-end shopping center featuring luxury brands. Ideal for those seeking exclusive items.
Interactive Aquarium
25 minutes walking
Family-friendly aquarium with interactive exhibits. Special programs for kids enhance learning.
Playa Marlin
25 minutes walking
Beautiful beach known for its soft sand and clear waters. Perfect for sunbathing and swimming.
Vicente Asador De Brasa
10 minutes walking
Grill-focused restaurant featuring prime cuts and local specialties. Known for its vibrant atmosphere.
Nebbiolo Ristorante
5 minutes walking
Upscale dining with a contemporary take on Italian dishes. Perfect for a romantic dinner setting.
The Blue Water Grill
5 minutes walking
Casual dining with a focus on seafood. Known for fresh catches and stunning beach views.
H Roof
11 minutes walking
Rooftop bar with scenic views and a vibrant atmosphere. Regular live music events and weekly specials.
Local transport and travel tips
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in for free.
Breakfast
All visitors are offered a buffet breakfast for a fee.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are allowed on request.
Year renovated:
2012
Number of floors:
12
Number of rooms:
502
Former name
Cancun Palace
Reviews and Ratings
Feedback about Hard Rock Hotel Cancun from previous guests about their experience.
Pros
Beach access
Fun vibe
Friendly staff
Cons
Long wait
Noisy maintenance
Guest reviewsOpen reviews
FAQs
About Hard Rock Hotel Cancun
How far is Hard Rock Hotel Cancun from Cancún International Airport?
The hotel is 16 km from Cancún International Airport, approximately a 21-minute drive.
What are the on-site dining options at Hard Rock Hotel Cancun?
The hotel features five restaurants, including Frida, which serves Mexican cuisine, and Pizzeto for lunch.
Does Hard Rock Hotel Cancun offer a spa?
The hotel provides a full-service spa offering massages, facials, and body treatments.
What is the distance from Hard Rock Hotel Cancun to Kukulcan Plaza?
The hotel is located 2 km from Kukulcan Plaza.
What recreational activities are available at Hard Rock Hotel Cancun?
Guests can enjoy activities like billiards, table tennis, tennis, a kids' club, and evening entertainment.
Is free Wi-Fi available at Hard Rock Hotel Cancun?
Yes, free Wi-Fi is available throughout the hotel.
What room amenities does Hard Rock Hotel Cancun provide?
Rooms include air conditioning, a flat-screen TV, minibar, and a private bathroom with a shower.
What nearby restaurants can guests find around Hard Rock Hotel Cancun?
Nearby restaurants include Ciao (0.5 km), Olio (0.5 km), and Secrets The Vine Cancun (0.5 km).
Does Hard Rock Hotel Cancun have a fitness center?
Yes, the hotel has a fitness center available for guests.
Is parking available at Hard Rock Hotel Cancun?
Free private parking is available on-site without the need for a reservation.
What kid-friendly amenities does Hard Rock Hotel Cancun offer?
The hotel features a children's pool, kids' club, children's buffet, and babysitting services.
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